Refund policy

Trek Bikes Florida - Returns & Refund Policy

We stand behind what we sell. If you’re not satisfied with your purchase, most eligible items may be returned within 30 days, as long as they meet the conditions below.

Questions or help?

Email: returns@trekbikesflorida.com

1) Return Window

In-store purchases: returns within 30 days of purchase
Online purchases: returns initiated within 30 days of delivery
Holiday extension: items purchased Nov 1–Dec 31 may be returned through Jan 15 (unused + original packaging)

2) Return Conditions (Applies to all returns)

To be eligible for a refund or exchange, items must be:

Unused, uninstalled, and in brand-new, sellable condition
In original packaging in good condition
Include all original parts/accessories/manuals/tags
Free from wear, dirt, scratches, installation marks, tire/brake wear, or missing components

All returns are inspected. Items that don’t meet these standards may be refused or may incur a restocking fee.

3) Non-Returnable Items (Final Sale)

The following items are not returnable or refundable:

Clearance / closeout / final sale items
Gift cards
Labor/service charges
Shipping/delivery fees
E-bike batteries (non-returnable due to safety/shipping regulations)

4) Restocking Fees

Restocking fees may apply if items are used, installed, incomplete, missing packaging/components, or returned in damaged packaging.

Typical fees:

Minimum 20% restocking fee for used/improper returns (when accepted)
Special orders: 25% restocking fee (when returns are permitted)

5) Bicycles & Large Items (Manager Approval Required)

Bikes require manager approval for any return.
Bikes must show no signs of use and be returned in like-new condition with all included items.
Bikes that have been ridden or show wear may be declined or subject to restocking fees (when permitted).

Shipping Fees on Bikes & E-Bikes (Non-Refundable)

For certain oversized product types especially bikes and e-bikes shipping charges are non-refundable, even if you paid a flat-rate shipping fee at checkout.

Why? Bikes and e-bikes require special handling, packaging, insurance, and higher carrier costs. In many cases, our internal shipping and processing expense exceeds the flat rate charged to the customer, and those costs are incurred once the order ships.

What this means:

If a bike or e-bike is returned, any original shipping fee paid at checkout will not be refunded.
Any return shipping costs, if applicable, will also be the customer’s responsibility unless the return is due to our error.
If a return is approved, the refund will apply to the product price only (minus any applicable restocking fees).

This policy does not affect your rights in cases of wrong item shipped, defective product, or shipping damage please contact us immediately so we can help.

6) How to Return an Online Order

Your order number will serve as your RMA# (Return Merchandise Authorization) for tracking and processing your return.

You may return eligible online purchases by:

You may return eligible online purchases in person at any Trek Bikes Florida store with proof of purchase. All returns must be inspected and approved by the store manager. Once approved, the refund will be issued to the original payment method. Please allow 1–3 business days for the refund to appear, depending on your bank or financial institution. or
Shipping your return (customer is responsible for packaging and return shipping unless the return is due to our error)

Start a return:

Shipping your return: The customer is responsible for packaging and return shipping costs unless the return is due to our error. We do not provide return labels.

Email returns@trekbikesflorida.com with your order number and the reason for return.

Return shipping: We recommend a trackable, insured method.
Refund timing: refunds are issued after inspection and approval.

Return Address (Online Returns)

TREK Bicycle Stores of Florida
C/O E-Commerce Returns
8001 Plaza Del Lago Dr, Ste 101
Estero, FL 33928

7) Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, contact us as soon as possible with photos of the item and packaging.